Answers for buyers and operators

Plans are billed in AUD with included minutes and phone numbers. Usage beyond inclusions is charged at published rates. Choose Starter, Growth, Business, or Enterprise based on call volume and locations.

Yes — you can test the AI receptionist with a free live call from our homepage. No account and no trial required. When you're ready, set up your AI receptionist. There is no long-term contract.

Most trade businesses complete onboarding in under 15 minutes: choose an industry template, add knowledge, set rules, pick a voice, assign a number, and run a test call. Multi-location Enterprise rollouts may take longer with sales assistance.

Yes. Upgrade or downgrade as call volume changes. Enterprise agreements may include custom inclusions, SLAs, and invoicing. Contact sales for volume pricing.

Yes. The platform includes Australian English neural voices with tone, speed, and energy controls so callers hear a natural local accent.

Approved knowledge articles and FAQs are retrieved during calls so answers stay grounded in your business information. You can edit, disable, or version content at any time.

We design for Australian privacy expectations with encryption in transit and at rest, role-based access, audit logs, and least-privilege admin controls. See the Security and Compliance pages for details.

Common connections include CRM, calendar, email/SMS, telephony, accounting, payments, and automation tools via native connectors or webhooks/REST API.

Self-serve documentation, in-app guidance, and email support are available on all plans. Business and Enterprise customers can access priority support and dedicated onboarding.

Start with services, service areas, pricing policy (or defer-to-human rules), emergency handling, booking rules, and after-hours messaging. Keep articles short and factual.

Rules control escalations, topics the AI must not answer, transfer conditions, and compliance phrasing — for example never quoting prices or always offering a callback for gas emergencies.

Yes. AI receptionists answer 24/7 by default, capture lead details, and book jobs according to your calendar rules — reducing missed after-hours opportunities.

In many cases yes via porting or call forwarding, depending on carrier. During onboarding you can also provision a new Australian number and forward later.

Many service businesses use the platform with careful knowledge and rules configuration. Regulated use cases may require additional legal review, consent language, and human escalation paths.

Update the relevant knowledge article, tighten rules, re-test with the onboarding test call, and review the transcript. Most issues resolve by grounding answers in clearer source content.