How it works
Watch the guided walkthroughs, then follow the exact path your AI receptionist uses on every call. Built for Australian trades and service businesses that need every enquiry captured.
Answer every call
24/7 coverage without rostering a night shift
Follow your rules
Escalate, transfer, or defer topics you choose
Book the job
Capture details and schedule into your calendar
Stay in control
Knowledge, transcripts, and human handoff
Two short instructional videos — stacked full width so you can follow every step. Use chapters, captions, and Picture-in-Picture while you browse the rest of this page.
Walkthrough 1 of 2
From signup to your first answered call
Watch a new customer go live — then do the same for your business this week.
Chapters
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Welcome
Every missed call is a job walking to a competitor. In the next few minutes you’ll see how a new customer stands up an AI receptionist that answers, qualifies and books — without hiring another person. Same path you’ll take: signup, your trade, your knowledge, your voice, your number. Then you’re live.
Walkthrough 2 of 2
What you get — and what it costs
The portal, the voices, the analytics, and the plan that fits a sole trader or a multi-site team.
Chapters
Now playing
Platform overview
This is the tour you give a business owner before they buy. What sits in the customer portal, how quality is kept high, and which plan fits a sole trader versus a multi-site team. If you only watch one video after getting started, watch this.
Most customers are answering calls with AI in under 10 minutes. No technical experience required.
A straightforward, non-technical path from account creation to a live AI receptionist.
Create account
Business name, email, and owner login in one screen.
Choose industry
Pick your industry template to pre-load the right behaviour.
Choose AI voice
Preview and select a distinct voice that fits your brand.
Add business knowledge
Tell your AI about your services, areas, hours, and FAQs.
Connect calendar
Google, Outlook, or Cal.com so the AI can offer real times.
Connect phone number
Claim an Australian number or forward your existing line.
Run test call
Hear the AI, review the transcript, and fine-tune delivery.
Go live
Publish and start turning missed calls into booked jobs.
What happens in the first seconds of an inbound enquiry.
Call arrives
Inbound call hits your AI Call Centre number or forwarded line.
Natural greeting
Australian English voice greets with your business name and intent.
Understand the request
Speech is interpreted; conversation memory keeps context across turns.
Ground in your business
Knowledge retrieval + rules decide what can be answered vs escalated.
Capture & book
Lead fields, suburb, urgency, and appointment windows are collected.
Confirm & follow up
Caller hears next steps; transcript, summary, and automations run after hang-up.
Enterprise buyers care about control. Here is how the rules engine keeps the AI inside your policy.
Answer freely
Services, suburbs, hours, and FAQs grounded in approved knowledge articles.
Defer to human
Pricing quotes, legal advice, or complex negotiations trigger a callback promise.
Emergency path
Gas leaks, medical urgency, or safety language can force immediate transfer rules.
Concrete scenarios showing how the same platform adapts with industry templates, knowledge, and rules.
Plumbing · Capalaba
“I've got a blocked kitchen sink and water is backing up — can someone come tonight?”
What the AI does
Outcome: Job details land in your CRM/calendar instead of a voicemail at 9pm.
Dental clinic · Brisbane
“Do you take new patients next week for a clean and check?”
What the AI does
Outcome: Front desk arrives to a booked appointment, not a phone tag chain.
Solar · Gold Coast
“We're looking at a 6.6kW system — what would it cost?”
What the AI does
Outcome: No improvised AI quote — a qualified lead for your estimator.
Electrical · multi-location
“My power keeps tripping and I'm on hold forever with your other number.”
What the AI does
Outcome: Peak load stops meaning missed revenue and angry callers.
| Layer | You set | Caller experiences |
|---|---|---|
| Industry template | Trade vocabulary & starter prompts | Familiar language from the first sentence |
| Knowledge base | Services, areas, FAQs, policies | Accurate answers grounded in your content |
| Rules engine | Escalations, forbidden topics, transfers | Safe boundaries without scripting every line |
| Voice profile | Australian English voice + delivery | Consistent, professional tone |
| Phone & calendar | Number + booking windows | Real appointments, not sticky notes |
Clear path
Videos + diagrams remove mystery — owners see exactly what to do next.
Control first
Rules and escalations reassure buyers who fear a runaway bot.
Proof before go-live
Test calls and transcripts make the decision low-risk.
Most customers are answering calls with AI in under 10 minutes — no technical experience required. You create your account and choose an industry, customise your AI voice and business knowledge, connect your phone and calendar, then run a test call before going live.
The AI answers immediately, follows your rules, captures the job details, and can book into your calendar or create a follow-up — instead of sending callers to voicemail.
Yes. Use the rules engine to defer pricing, emergencies, or sensitive topics to a human callback while still capturing the lead.
Yes. Configure transfer conditions and escalation rules so complex or emotional calls reach your team while AI handles first-line and overflow.
Run the in-product test call, review the transcript, tune knowledge and rules, then go live when you are confident.
