AI Call Centre
Set up my AI

How it works

From missed calls to booked jobs — in a clear workflow

Watch the guided walkthroughs, then follow the exact path your AI receptionist uses on every call. Built for Australian trades and service businesses that need every enquiry captured.

Set up my AI receptionistWatch the videos

Answer every call

24/7 coverage without rostering a night shift

Follow your rules

Escalate, transfer, or defer topics you choose

Book the job

Capture details and schedule into your calendar

Stay in control

Knowledge, transcripts, and human handoff

See it in action

Two short instructional videos — stacked full width so you can follow every step. Use chapters, captions, and Picture-in-Picture while you browse the rest of this page.

1

Walkthrough 1 of 2

Getting Started & Onboarding

5 minBeginner5 min guided

Getting Started & Onboarding

Create your AI receptionist from signup to go-live.

Transcript
Welcome·0:00 / 0:000%

Chapters

Now explaining

Welcome

Welcome to AI Call Centre. In the next few minutes, you will see exactly how a brand-new customer creates an AI receptionist that answers calls, captures leads, and books jobs — with almost no technical setup. You will follow the same path every new customer takes — signup, templates, knowledge, rules, voice, phone, calendar, testing, and go live — with clear reasons for each setting.

2

Walkthrough 2 of 2

Features, Pricing & Platform Overview

5 minBeginner5 min guided

Features, Pricing & Platform Overview

See what you get — portals, analytics, plans, and scale.

Transcript
Platform overview·0:00 / 0:000%

Chapters

Now explaining

Platform overview

This walkthrough shows what you receive with AI Call Centre — from the marketing homepage and customer portal, through knowledge, rules, analytics, billing, and enterprise controls. Think of this as a buyer’s tour: what the product includes, who each surface is for, how quality is maintained, and which plan fits sole traders versus multi-site teams.

Customer journey workflow

Most customers are answering calls with AI in under 10 minutes. No technical experience required.

Sign up → go live

A straightforward, non-technical path from account creation to a live AI receptionist.

  1. 1Step 1

    Create account

    Business name, email, and owner login in one screen.

  2. 2Step 2

    Choose industry

    Pick your industry template to pre-load the right behaviour.

  3. 3Step 3

    Choose AI voice

    Preview and select a distinct voice that fits your brand.

  4. 4Step 4

    Add business knowledge

    Tell your AI about your services, areas, hours, and FAQs.

  5. 5Step 5

    Connect calendar

    Google, Outlook, or Cal.com so the AI can offer real times.

  6. 6Step 6

    Connect phone number

    Claim an Australian number or forward your existing line.

  7. 7Step 7

    Run test call

    Hear the AI, review the transcript, and fine-tune delivery.

  8. 8Step 8

    Go live

    Publish and start turning missed calls into booked jobs.

Live call workflow

What happens in the first seconds of an inbound enquiry.

Caller → booked outcome

  1. 1Telephony

    Call arrives

    Inbound call hits your AI Call Centre number or forwarded line.

  2. 2Voice

    Natural greeting

    Australian English voice greets with your business name and intent.

  3. 3AI

    Understand the request

    Speech is interpreted; conversation memory keeps context across turns.

  4. 4Knowledge

    Ground in your business

    Knowledge retrieval + rules decide what can be answered vs escalated.

  5. 5CRM

    Capture & book

    Lead fields, suburb, urgency, and appointment windows are collected.

  6. 6Ops

    Confirm & follow up

    Caller hears next steps; transcript, summary, and automations run after hang-up.

Decision & escalation workflow

Enterprise buyers care about control. Here is how the rules engine keeps the AI inside your policy.

Answer freely

Services, suburbs, hours, and FAQs grounded in approved knowledge articles.

Defer to human

Pricing quotes, legal advice, or complex negotiations trigger a callback promise.

Emergency path

Gas leaks, medical urgency, or safety language can force immediate transfer rules.

Specific examples by industry

Concrete scenarios showing how the same platform adapts with industry templates, knowledge, and rules.

Plumbing · Capalaba

After-hours blocked drain

“I've got a blocked kitchen sink and water is backing up — can someone come tonight?”

What the AI does

  • Confirms suburb and urgency against service-area knowledge
  • Applies after-hours emergency rule (callback vs book next slot)
  • Captures name, mobile, address, and access notes
  • Offers the earliest calendar window or creates a priority lead

Outcome: Job details land in your CRM/calendar instead of a voicemail at 9pm.

Dental clinic · Brisbane

New patient booking

“Do you take new patients next week for a clean and check?”

What the AI does

  • Checks clinic hours and new-patient policy in knowledge
  • Collects preferred times and insurance notes if configured
  • Books into the connected calendar when a slot matches
  • Sends confirmation path via your notification settings

Outcome: Front desk arrives to a booked appointment, not a phone tag chain.

Solar · Gold Coast

Lead qualification

“We're looking at a 6.6kW system — what would it cost?”

What the AI does

  • Recognises pricing as a defer-to-human topic via rules
  • Still qualifies roof type, suburb, and timeline
  • Captures consent to SMS/email follow-up
  • Creates a sales-ready lead with transcript summary

Outcome: No improvised AI quote — a qualified lead for your estimator.

Electrical · multi-location

Overflow during peak

“My power keeps tripping and I'm on hold forever with your other number.”

What the AI does

  • Answers overflow instantly while humans are busy
  • Triages safety language for escalation priority
  • Routes by suburb to the right branch calendar if configured
  • Logs the call for coaching and SLA review

Outcome: Peak load stops meaning missed revenue and angry callers.

What you configure once — reused on every call

LayerYou setCaller experiences
Industry templateTrade vocabulary & starter promptsFamiliar language from the first sentence
Knowledge baseServices, areas, FAQs, policiesAccurate answers grounded in your content
Rules engineEscalations, forbidden topics, transfersSafe boundaries without scripting every line
Voice profileAustralian English voice + deliveryConsistent, professional tone
Phone & calendarNumber + booking windowsReal appointments, not sticky notes

Why teams convert after watching this

Clear path

Videos + diagrams remove mystery — owners see exactly what to do next.

Control first

Rules and escalations reassure buyers who fear a runaway bot.

Proof before go-live

Test calls and transcripts make the decision low-risk.

FAQs

How long does setup take?Setup

Most customers are answering calls with AI in under 10 minutes — no technical experience required. You create your account and choose an industry, customise your AI voice and business knowledge, connect your phone and calendar, then run a test call before going live.

What happens when a customer calls after hours?Calls

The AI answers immediately, follows your rules, captures the job details, and can book into your calendar or create a follow-up — instead of sending callers to voicemail.

Can I stop the AI from quoting prices?Control

Yes. Use the rules engine to defer pricing, emergencies, or sensitive topics to a human callback while still capturing the lead.

Can humans still take over?Humans

Yes. Configure transfer conditions and escalation rules so complex or emotional calls reach your team while AI handles first-line and overflow.

How do I know it is working before I forward my number?Proof

Run the in-product test call, review the transcript, tune knowledge and rules, then go live when you are confident.

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